Reports, Documentation, and Profitability: Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries when necessary. Responsible for maintaining positive customer relationships, including handling issues, concerns, complaints and ensuring customer satisfaction. Respond to agent questions, concerns, or suggestions and take action when necessary to resolve conflicts on days when sole manager Ĭoordinates with other dispensary supervisors to ensure accurate information is communicated through the proper channels to both dispensary staff and upper management. Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulation Guide, train, and develop employees in the accomplishment of their duties and goals Report employee issues or situations, as well as handling emergencies.Įnsure the store is appropriately staffed for that day’s predicted transaction volumeĪssign work and monitor resulting performance ![]() The Floor Supervisor provides support to retail staff during the hours of operation which includes, without limitation: training, providing policy and procedure updates, keeping current with industry news/bulletins and product information, promoting a culture of exceptional customer service, and oversight of any weekend product deliveries.Įxercise limited authority and discretion when addressing items that concern the retail location when necessary, and in the absence of the Store Manager including but not limited to:Įnforcing rules, regulations, policies, and procedures to advance the company’s mission, vision, goals, and objectives. The Floor Supervisor will be responsible for overseeing day to day operations of the dispensary in accordance with the regulations set forth by the Nevada Department of Taxation and Deep Roots Harvest. Required Permits/Licensing/Registration: Marijuana Establishment Agent Card
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