If you want to change the week, click on the scroll bars arrow, and Excel will refresh the data in real-time. You can show weekly results by using the scroll bar to change weeks. How to calculate the percentage of blocked calls: (Total number of calls that go unanswered / Total number of incoming calls)100. Line charts to display the call center performance on the selected week.A scroll bar helps us to track changes week by week.Conditional formatting is a great way to visualize KPIs.
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